Terms & Conditions

01

Acceptance of Terms

By creating an account, accessing the website, downloading the application, or using SUN POS services, you confirm that you have read, understood, and accepted these Terms & Conditions.

If you use SUN POS on behalf of a business entity, you represent that you have authority to accept these terms on that entity's behalf.

02

SUN POS Services

SUN POS provides point-of-sale software and related services that may include transaction recording, product and inventory management, reporting, multi-outlet access, integrations, and hardware support.

Feature availability may vary by plan, platform, app version, region, device, or integration.

03

Accounts and Security

You are responsible for keeping account information accurate, protecting your credentials, and restricting access to authorized personnel.

• Use a strong password and do not share passwords, PINs, or OTP codes.
• Notify us promptly of unauthorized access or a suspected security breach.
• Activity performed through your account is considered authorized by you unless proven otherwise.

04

Permitted Use

You may use SUN POS only for lawful business purposes and in accordance with applicable law.

• Do not use the service for fraud, illegal transactions, or infringement of another party's rights.
• Do not attempt to access systems, accounts, or data you are not entitled to access.
• Do not interfere with the security, stability, or availability of the service.
• Do not copy, reverse engineer, resell, or exploit the service without written permission.

05

Subscriptions and Payments

Certain features may require a paid plan. Prices, billing periods, taxes, and plan benefits are shown at purchase or in an agreed commercial offer.

You are responsible for charges arising from plans, add-ons, hardware, or additional services you choose. Plan changes may affect feature access and usage limits.

06

Hardware and Third-Party Services

SUN POS may be used with third-party hardware, operating systems, app stores, payment gateways, or services. Third-party products may be subject to their own terms and policies.

Compatibility may depend on the device model, drivers, connection, configuration, and software version.

07

Data and Privacy

The processing of Personal Data in connection with the service is explained in the SUN POS Privacy Policy. For Personal Data of end customers, employees, staff, or internal users that you enter and manage, you generally act as the Personal Data Controller and SUN POS acts as the Personal Data Processor on your instructions.

You remain responsible for business, product, customer, staff, reservation, and transaction data managed through your account, and must assist SUN POS in responding to related requests to exercise data subject rights.

• Ensure Personal Data is obtained and processed on a lawful basis, with notice or consent where required.
• Enter only data relevant and necessary for using SUN POS features.
• Set user roles and access rights appropriately and promptly disable access that is no longer needed.
• Do not enter passwords, PINs, OTPs, full card numbers, CVVs, or other sensitive Personal Data into notes or free-text fields.
• Notify SUN POS promptly of suspected unauthorized access, use, or disclosure of Personal Data.

08

Intellectual Property

SUN POS, including its software, interface, brands, logos, documentation, and related materials, is owned by or licensed to Sadavir Utama Nusamedia and protected by applicable law.

These terms grant a limited, non-exclusive, non-transferable right to use the service while your account is active and you comply with these terms.

09

Service Availability and Changes

We work to keep the service secure and available, but do not guarantee uninterrupted or error-free operation. Maintenance, updates, network conditions, or events beyond our control may affect the service.

We may update, add, limit, or discontinue features to improve security, compliance, performance, or product quality.

10

Suspension and Termination

We may restrict or suspend access in the event of a breach of these terms, security risks, unpaid obligations, legal orders, or use that may harm other users or the service.

You may stop using the service through the applicable plan cancellation process. Obligations arising before termination remain payable or otherwise due.

11

Limitation of Liability

To the extent permitted by law, SUN POS is not liable for indirect losses, lost profits, lost opportunities, or business disruption arising from use of the service, third-party failures, or circumstances beyond our reasonable control.

Users are responsible for transaction verification, reconciliation, necessary backups, and business continuity.

12

Changes to These Terms

We may update these terms from time to time. The latest version and update date will be available on this page. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

13

Governing Law and Contact

These terms are governed by the laws of the Republic of Indonesia. The parties will first seek to resolve disputes through good-faith discussion.

Questions about these Terms & Conditions may be sent to support@sadavir.com or the Sadavir Utama Nusamedia address listed on the website.