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Account privacy

Request deletion of your SUN POS account

Account owners can request deletion of their SUN POS account and associated data. We will verify the requester's identity and authority before processing the request.

Prepare deletion request

01

How to request deletion

  1. In the app, open My Account, then Data & privacy, and select Request account deletion; or use the button on this page.
  2. Send the request from your registered email and include your name and business or outlet name. Do not send passwords, PINs, or OTPs.
  3. SUN POS will request additional information only where needed to verify the requester's identity or authority.

02

Data that is deleted

After verification, SUN POS will delete or anonymize the account, login identity, active sessions, profile, and associated cloud data that no longer needs to be retained. Local device data must be removed separately through device reset features or app removal.

03

Data that may be retained

Certain records may be retained on a limited basis where required for legal compliance, accounting, security, fraud prevention, billing, refunds, or dispute resolution. Access is restricted and the data is not used for incompatible purposes.

04

Effect of deletion

Account deletion is permanent. Cloud access, synchronization, linked devices, and associated plan entitlements may stop. Cancel Google Play subscriptions separately to prevent recurring charges.

Need help?

Contact support@sadavir.com with the subject "SUN POS Account Deletion Request". Requests are processed within the time limits required by applicable regulations.